This policy describes how subscriptions, the Free plan, refunds, and cancellations work for eSalona, a software service operated by Websifier. It applies to platform subscription fees paid to Websifier through secure online billing. It does not govern payments between salons and their end customers for haircuts, treatments, or other in-salon services.
1. Free plan
New salons can start on our Free plan ($0) as described on our Pricing page. No credit card is required to register. Free plan limits apply until you upgrade to a paid plan.
2. Subscriptions
- Paid plans renew automatically each billing period (monthly or annual) until cancelled.
- Prices are shown in USD on esalona.com and in your salon admin portal before checkout.
- Checkout and recurring billing are processed securely through our online payment provider.
- Taxes may apply based on your location and will be shown at checkout where applicable.
3. Cancellation
You may cancel your subscription at any time from the Billing section of the salon admin portal or through the online billing portal link we provide. When you cancel:
- Your plan remains active until the end of the current paid billing period;
- You will not be charged again unless you re-subscribe;
- After the period ends, your account returns to the Free plan while your data is retained.
4. Refunds
Because eSalona is a digital subscription service delivered immediately, fees are generally non-refundable once a billing period has started, except where required by applicable consumer protection law.
We may issue a refund or credit at our discretion when:
- You were charged in error or billed twice;
- A technical issue on our side prevented meaningful use of the Service for an extended period;
- Local law entitles you to a cooling-off or statutory refund.
Annual plans: if you cancel mid-term, we do not normally prorate unused months unless required by law or explicitly agreed in writing.
5. Chargebacks and disputes
If you have a billing concern, contact hello@esalona.com before initiating a chargeback so we can resolve the issue. Unfounded chargebacks may result in account suspension.
6. Salon client payments (online)
If your salon accepts booking deposits or payments from clients online, those transactions are between you and your client. Refunds for salon services must be handled by your business according to your own policies and applicable law. Websifier does not process refunds on behalf of salons for client appointments.
7. Plan changes
Upgrades may take effect immediately with prorated charges through secure online billing. Downgrades typically apply at the next renewal date. Details are shown in the portal at the time of change.
8. Contact
Billing questions: hello@esalona.com
WhatsApp: +44 7445 005155
Address: 30 N Gould St, Ste R, Sheridan, WY 82801, USA
Websifier — websifier.com